1. Processing Time
All orders are processed within 1–3 business days after payment is confirmed.
Orders are not shipped or delivered on weekends or holidays.
If we experience a high volume of orders, processing times may be slightly delayed. In such cases, we will notify you via email.
2. Shipping Time & Delivery Estimates
Delivery time depends on the destination country and selected shipping method:
- United States: 5–12 business days
- Canada & Europe: 7–15 business days
- Australia & Other Regions: 10–20 business days
Please note that delivery times are estimates and may vary due to customs delays, weather conditions, or carrier issues.
3. Shipping Methods
We partner with reliable international carriers such as:
- ePacket / YunExpress / 4PX / USPS / DHL (depending on region)
All orders include tracking information, which will be sent via email once the order is shipped.
4. Shipping Fees
- Free shipping may be offered on selected products or promotions
- Otherwise, shipping fees are calculated at checkout based on destination and weight
- Any applicable customs duties or import taxes are the responsibility of the customer
5. Order Tracking
Once your order has been shipped, you will receive a tracking number via email.
You can track your order using the provided tracking link or carrier website.
If you do not receive tracking information within 5 business days, please contact us.
6. Customs & Import Taxes
International orders may be subject to customs fees, import duties, or taxes imposed by the destination country.
These charges are not included in the item price or shipping cost and are the responsibility of the customer.
We are not responsible for delays caused by customs clearance processes.
7. Lost or Delayed Packages
If your package is significantly delayed or appears lost in transit:
- Please contact us with your order number
- We will assist in tracking the shipment with the carrier
- If confirmed lost, we will offer a replacement or refund based on the situation
8. Incorrect Address
Please ensure your shipping address is correct at checkout.
We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
If you need to change your address, please contact us within 12 hours of placing your order.
9. Contact Us
If you have any questions regarding shipping, please contact us:
- 📧 Email: nsfhitglrw@iubridge.com
- ⏱ Response Time: 24–48 hours
- 📩 Contact Form: Available on our website
Summary
We aim to deliver your order as quickly and safely as possible. Once your order is placed, you will receive tracking updates so you can monitor your shipment at any time.