Shipping policy
Shipping Policy
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1. Order Processing Time
All orders are processed within 1–3 business days (Monday–Friday, excluding public holidays) after payment is confirmed. Orders placed after 2:00 PM PST will be processed the following business day.
You will receive a shipping confirmation email with your tracking number once your order has been dispatched.
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2. Estimated Delivery Times
Domestic (United States):
- Standard Shipping: 5–8 business days
International:
- Standard International: 7–21 business days (varies by destination)
Please note that all delivery times are estimates, not guarantees. Actual delivery may vary due to carrier delays or customs processing.
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3. Shipping Rates
Domestic (United States):
- Free standard shipping on orders over $70 USD
- Standard Shipping: $8.00 (calculated at checkout)
- Expedited Shipping: $15.00
International:
- Rates are calculated in real time at checkout via USPS or DHL Express
- Remote areas or oversized items may incur additional surcharges
- International customers are responsible for all duties, import taxes, and VAT imposed by their country
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4. Carriers & Order Tracking
We ship via USPS and DHL Express. Once your order ships, you will receive a confirmation email with your tracking number. You can also track your order through your account dashboard.
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5. Restricted Shipping Areas
We currently ship to 27 countries and regions. If your country is not available at checkout, we are unable to fulfill your order at this time. Please contact us at service@qafino.com for further assistance.
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6. Delays & Force Majeure
Deliveries may be delayed during peak seasons, public holidays, severe weather, or supply chain disruptions. We will notify you of any significant delays.
Lost or Severely Damaged Packages:
If your package is lost or arrives severely damaged, please contact us within 7 days of the expected delivery date.
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7. Local Pickup
Local pickup is not available at this time.
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8. Contact Us
- Email: service@qafino.com
- Phone: (+1) 213-980-0145
- Address: 3680 Wilshire Blvd Ste P04, Los Angeles, CA 90010, United States
- Business hours: Monday–Friday, 9:00 AM – 6:00 PM (PST)