Refund policy
Return & Refund Policy
We want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.
---
1. Return Window
You may return most items within 30 days of the date you received your order. Returns must be initiated within this 30-day period from the delivery date.
Holiday Extension: Orders placed between November 15 and December 31 are eligible for return until January 31 of the following year.
---
2. Return Conditions
To be eligible for a return, items must be:
- Unused and in the same condition as received
- In the original packaging with all tags and accessories included
- Free from visible signs of use, wear, or damage caused by the customer
We accept returns for:
- Change-of-mind (buyer's remorse)
- Defective or damaged items
- Incorrect items received
Non-Returnable Items:
The following items are final sale and cannot be returned:
- Customized or personalized products
- Underwear, swimwear, or intimate apparel
- Opened personal care or hygiene products
- Opened sanitary goods
- Digital products or downloadable content
- Final sale / clearance items (marked as non-returnable at time of purchase)
---
3. How to Initiate a Return
Step 1: Contact us within the 30-day return window via email at service@qafino.com or by phone at (+1) 213-980-0145.
Step 2: We will review your request and issue a Return Merchandise Authorization (RMA) number with return instructions.
Step 3: Pack the item securely in its original packaging and attach the prepaid return label we provide.
Step 4: Drop off the package at the designated carrier location.
Please do not send items back without prior authorization — unauthorized returns may not be accepted.
Return Address:
3680 Wilshire Blvd Ste P04
Los Angeles, CA 90010
United States
---
4. Return Shipping Fees
We offer free returns on all eligible orders. A prepaid return shipping label will be provided for:
- Defective or damaged items
- Change-of-mind (buyer's remorse) returns
You will not be charged any return shipping fees.
---
5. Refund Processing
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund within 1 business day.
- Processing time: Approved refunds are processed within 3–5 business days of receiving the return.
- Refund method: Refunds are issued to the original payment method (credit card, PayPal, etc.).
- Restocking fee: No restocking fee is charged (0%).
Please note that your bank or payment provider may require an additional 3–5 business days to post the refund to your account.
---
6. Partial Returns & Exchanges
- Partial returns: You may return individual items from a multi-item order.
- Exchanges: We do not offer direct exchanges at this time. Please return the original item and place a new order for the desired product.
- Store credit: Available upon request as an alternative to a monetary refund.
---
7. Lost or Damaged Return Packages
If your return package is lost in transit or arrives damaged, please contact us immediately with:
- Your RMA number and tracking information
- Photographic evidence of the damage (if applicable)
We will work with the carrier to investigate and resolve the issue promptly.
---
8. Contact Us
For any questions about returns or refunds, please reach out:
- Email: service@qafino.com
- Phone: (+1) 213-980-0145
- Address: 3680 Wilshire Blvd Ste P04, Los Angeles, CA 90010, United States
- Business hours: Monday–Friday, 9:00 AM – 6:00 PM (PST)